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Terms & Conditions

WEB DESIGN & DEVELOPMENT

  1. Services: The Agency will provide web design and development services to Client as outlined in the proposal sent and agreed upon. If the scope of work is increased by the Client, the Agency will evaluate the extra effort and communicate the same to the Client. The additional payment has to be made by the Client to the Agency to continue the project.

  2. Payment Terms: For most projects unless explicitly agreed, the total payment will be split into three (3) installments; the first payment is required to start the project, the second payment is required after thirty (30) days or upon completion of the homepage, whichever occurs first, and the third payment is required after sixty (60) days or upon site going live, whichever occurs first. If any payment is not made, the Agency will send up to 3 reminders. If the payment is still not made, the project will be paused immediately until payment is made. If the site is already live by that time, it will be unpublished. The site will be transferred to the Client only after the complete payment has been made to the Agency.

  3. IT Expenses: Any IT expenses (domain charges, hosting, app subscriptions, specific stock photos & videos, etc.) shall be borne solely by the Client.

  4. Non-Refundable: All payments made by the Client under this Agreement are non-refundable.

  5. Revisions: Up to three (3) revisions are permitted per page. If more revisions are demanded, the Service Agency may ask for more compensation for extra effort.

  6. Content: The Client is responsible for providing all content to be included on the website.

  7. Termination: Either party may terminate this Agreement by providing written notice of seven (7) days. In case of termination before the site goes live, no deliverable will me transferred to the Client.

  8. Confidentiality: The Agency agrees to keep all information received from the Client confidential and not to disclose it to any third party without the Client's written consent. The Agency might use the Client's logo on its website in the portfolio section.

  9. Warranty: The Agency warrants that the Services will be performed in a professional and workmanlike manner and will be consistent with generally accepted industry standards.

  10. Limitation of Liability: In no event shall either party be liable for any indirect, consequential, or incidental damages arising out of this Agreement, including but not limited to lost profits, loss of business, or punitive damages.

  11. Governing Law: This Agreement shall be governed by and construed in accordance with the laws of the Ontario (Canada) without regard to its conflict of law principles.

  12. Entire Agreement: This Agreement constitutes the entire agreement between the parties and supersedes all prior and contemporaneous agreements and understandings, whether written or oral.

PAY-PER-CLICK / GOOGLE ADS SERVICES

  1. Services: The Agency will set up and manage Pay-Per-Click advertising campaigns for the Client in accordance with the details set out in the proposal sent and agreed upon.

  2. Payment: The Client agrees to pay the Agency a fixed amount (setup and management cost) for the services for the first 3 months after which the management cost has to be paid every month. If payment is not received on time, the Agency will suspend or terminate services without any notice.

  3. Non-Refundable: All payments made by the Client under this Agreement are non-refundable.

  4. Term and Termination: Either party may terminate this agreement for any reason upon 7 days written notice to the other party. Upon termination, the Client will pay for services provided up to the date of termination.

  5. Ownership: The Client will own all intellectual property rights in any content or materials provided to the Agency for the purposes of the services. The Agency will own all intellectual property rights in any work produced as part of the services.

  6. Confidentiality: The Agency will maintain the confidentiality of all information provided by the Client and will not disclose it to any third party, except as required by law. The Agency might use the Client's logo on its website in the portfolio section.

  7. Representations and Warranties: The Agency represents and warrants that it has the necessary skills and expertise to provide the services and that it will provide the services in a professional and workmanlike manner. The Agency also represents and warrants that it will comply with all applicable laws and regulations, including but not limited to the Google Ads policies.

  8. Campaign Performance: The Agency will use its best efforts to improve the performance of the Client's PPC advertising campaigns, but cannot guarantee any specific results since campaign performance is affected by many external factors beyond the Agency's control.

  9. Bidding Strategy: The Agency will adjust the strategy as necessary to improve the performance of the campaigns.

  10. Ad Approval: The Agency will submit all ads to the Client for approval prior to publishing them. The Client will have three (3) business days to review and provide feedback on the ads. If no feedback is provided within this timeframe, the ads will be considered approved and published.

  11. Limitation of Liability: The Agency will not be liable for any indirect, special, or consequential damages, including but not limited to lost profits or business interruption, arising from the services or this agreement.

  12. Indemnification: The Client agrees to indemnify and hold the Agency harmless from any claims, damages, or expenses arising from the Client's use of the Agency's services or the Client's breach of this agreement.

  13. Governing Law: This Agreement shall be governed by and construed in accordance with the laws of the Ontario (Canada) without regard to its conflict of law principles.

  14. Entire Agreement: This agreement constitutes the entire understanding between the Agency and the Client and supersedes all prior agreements, understandings, negotiations, and discussions, whether oral or written.

SEARCH ENGINE OPTIMIZATION (SEO) SERVICES

  1. Services: The Agency will provide search engine optimization services to the Client in accordance with the details set out in the proposal sent and agreed upon.

  2. Payment: The Client agrees to pay the Agency for the services every month. If payment is not received on time, the Agency will suspend or terminate services without any notice.

  3. Non-Refundable: All payments made by the Client under this Agreement are non-refundable.

  4. Rankings: The Agency will use its best efforts to improve the Client's search engine rankings, but cannot guarantee any specific results since rankings are affected by many external factors beyond the Agency's control. The Client acknowledges that search engine algorithms are subject to change and that these changes may have a negative impact on the Client's rankings.

  5. Term and Termination: Either party may terminate this agreement for any reason upon 7 days written notice to the other party. Upon termination, the Client will need to pay for services provided up to the date of termination.

  6. Confidentiality: The Agency will maintain the confidentiality of all information provided by the Client and will not disclose it to any third party, except as required by law. The Agency might use the Client's logo on its website in the portfolio section.

  7. Representations and Warranties: The Agency represents and warrants that it has the necessary skills and expertise to provide the services and that it will provide the services in a professional and workmanlike manner.

  8. Limitation of Liability: The Agency will not be liable for any indirect, special, or consequential damages, including but not limited to lost profits or business interruption, arising from the services or this agreement.

  9. Indemnification: The Client agrees to indemnify and hold the Agency harmless from any claims, damages, or expenses arising from the Client's use of the Agency's services or the Client's breach of this agreement.

  10. Governing Law: This Agreement shall be governed by and construed in accordance with the laws of the Ontario (Canada) without regard to its conflict of law principles.

  11. Entire Agreement: This agreement constitutes the entire understanding between the Agency and the Client and supersedes all prior agreements, understandings, negotiations, and discussions, whether oral or written.

WEBSITE MAINTENANCE SERVICES

  1. Services: The Agency will provide website maintenance and update services for the Client in accordance with the details set out in the finalized requirements. If the scope of work is increased by the Client, the Agency will evaluate the extra effort and communicate the same to the Client. The additional payment has to be made by the Client to the Agency to continue the project.

  2. Payment: The Client agrees to pay the Agency for the services provided, as set out in the scope of work. Payment will be due according to the payment terms set out in the scope of work. If payment is not received on time, the Agency may suspend or terminate services.

  3. Term and Termination: The term of this agreement will be set out in the scope of work. Either party may terminate this agreement for any reason upon written notice to the other party. Upon termination, the Client will pay for all services provided up to the date of termination.

  4. Ownership: The Client will own all intellectual property rights in the website content and materials. The Agency will not claim ownership of any content or materials provided by the Client.

  5. Confidentiality: The Agency will maintain the confidentiality of all information provided by the Client and will not disclose it to any third party, except as required by law. The Agency might use the Client's logo on its website in the portfolio section.

  6. Representations and Warranties: The Agency represents and warrants that it has the necessary skills and expertise to provide the services and that it will provide the services in a professional and workmanlike manner.

  7. Website Updates: The Agency will use its best efforts to ensure that the website is updated and maintained according to the scope of work. The Agency will also ensure that all updates and maintenance are compatible with the website and do not negatively impact the website's performance or functionality.

  8. Website Security: The Agency will take reasonable steps to ensure the website is secure and protected from unauthorized access or malicious attacks. However, the Agency cannot guarantee that the website will be completely secure or free from all threats.

  9. Limitation of Liability: The Agency will not be liable for any indirect, special, or consequential damages, including but not limited to lost profits or business interruption, arising from the services or this agreement.

  10. Indemnification: The Client agrees to indemnify and hold the Agency harmless from any claims, damages, or expenses arising from the Client's use of the Aganecy's services or the Client's breach of this agreement.

  11. Governing Law: This Agreement shall be governed by and construed in accordance with the laws of the Ontario (Canada) without regard to its conflict of law principles.

  12. Entire Agreement: This agreement constitutes the entire understanding between the Agency and the Client and supersedes all prior agreements, understandings, negotiations, and discussions, whether oral or written.

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